Terms & Conditions

Welcome to thehardwarestore.online, an e-commerce platform operated by The Hardware Store, where we offer high-quality garden needs! across the United Kingdom. These Terms and Conditions govern your use of our website and the purchase of products from us.

By accessing or using this website, you agree to be bound by the following terms. If you do not agree with any part of these terms, you must not use this website.

1. Company Information

Business Name: The Hardware Store
Website: https://thehardwarestore.online
Email: support@thehardwarestore.online
Registered Location: 29 Parliament Rd, Middlesbrough TS1 4JP, United Kingdom

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts in the UK to place an order on thehardwarestore.online.

3. Products and Availability

All product listings, prices, and descriptions are accurate to the best of our knowledge. We reserve the right to update or remove products without prior notice. Product availability is subject to stock and may vary.

4. Orders and Payments

Order Confirmation: You will receive an order confirmation email upon placing your order.
Payments: We currently accept secure payments through Stripe
Pricing: All prices are in GBP (£) and include VAT where applicable.
Billing Information: You agree to provide accurate billing and shipping details.

5. Shipping & Delivery

Shipping Fee: We offer free Standard Shipping across the UK
Processing Time: 1 business days.
Delivery Time: Estimated 2 to 4 business days from dispatch.
Delivery Area: United Kingdom only.

You will receive tracking information once your order has been dispatched. Delays caused by courier services are beyond our control.

6. Cancellations, Returns & Refunds

Cancellations
Orders may be cancelled before dispatch. Once dispatched, cancellation requests will not be accepted.

Returns
You may return unused and unopened items within 14 days of delivery.
Items must be returned in their original packaging and condition.
The buyer is responsible for return shipping costs unless the product is faulty or incorrect.

Refunds
Refunds will be processed within 5 to 10 business days after receiving the returned product.
Faulty or damaged items will be fully refunded, including shipping fees.

Please contact us at support@thehardwarestore.online for return authorization before sending any items back.

7. Product Warranty

Most products sold on Wothorpenurserie.shop come with a manufacturer warranty. Please refer to the product description or packaging for specific warranty information.

8. Limitation of Liability

Wothorpe Nurseries will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our total liability for any claim shall not exceed the amount paid by you for the product in question.

9. Privacy Policy

We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved in the UK courts.

11. Changes to These Terms

We reserve the right to modify these terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the site after changes constitutes acceptance of the new terms.